Smartproxy Help Center

Welcome to the Smartproxy developer hub. You'll find comprehensive guides and documentation to help you start working with proxies as quickly as possible, as well as support if you get stuck. Let's jump right in!


Unable to connect

Proxy connection requires a few conditions to be met before it can be connected on your device.

For a start, please make sure that you are:

  • Connected to the internet;
  • Have connection ports open;
  • Not connected to another proxy or VPN;
  • Using a correct proxy address and a valid port. See How do I use proxies? ;
  • Receiving connection error rather than HTTP code from a website. See more at HTTP(S) Error codes .

Other options to try:

  • Disable anti-virus applications if you have any;
  • If using a remote server, make sure that the firewall has a passthrough for the proxy port you are using;
  • Different endpoints;
  • Try different proxy tools for your connection;
  • Try a different network (Mobile hotspot, another Wi-Fi network etc.).

Updated about a year ago

Unable to connect

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