Authentication methods

We support Dedicated ISP proxy authentication via username and password or IP-based whitelisting.

You can manage proxy users and whitelisted IPs on the Static Residential (ISP) → Dedicated ISP → Authentication section on your dashboard.

• After you purchase a subscription, a proxy username and password will be automatically generated in the Authentication section.
• The default number of whitelisted IP slots is 10. Please contact our customer support for more information.

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Dashboard access

If you cannot log in to the dashboard, please request a password change by going to the Reset Password page.

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User:pass authentication

Managing proxy users

• You can manage your proxy users by clicking the Users tab in the Authentication section.
• You can buy additional users by clicking Buy users on the right.

Editing proxy users

• To edit a proxy user, click the three dots and then Edit user. A menu on the right will open.
• Alternatively, you can add or edit proxy users directly in the Proxy setup section.

Password generation

• To change your proxy user's password, click the Generate password button next to the password.
• To reveal or hide the password, click the eye icon.
• You can copy the username and password by clicking on them.

Proxy user deletion

• To delete a proxy user, click Remove user and then Confirm.

Adding a proxy user

1. To create a new proxy username and password, click + Add user. A menu on the right will open.
   • A vacancy is required for this option to appear. Check the Total users count.

2. Type in the username you want, and click + Add. A password will be automatically generated.
   • The username must be 6 to 64 characters long, letters and numbers only, no spaces.

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407 Error / Proxy Authentication Required

If you cannot authenticate with proxy user credentials, then try generating a new password.

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Whitelisted IP authentication

Managing Whitelisted IPs

1. can manage your whitelisted IPs by clicking the Whitelisted IPs tab in the Authentication section.
   • The list will be empty by default.

2. To add a new IP address to the whitelist, click + Add IP. A menu on the right will open.
   • To buy additional Whitelisted IP slots, please get in touch with our 24/7 customer support by clicking the chat widget on the bottom right or by using this link.

3. Enter your desired IP address, click + Add to whitelist it or Edit to enter a specific one manually.
   • You can only add IPs that are in IPv4 format (xx.xx.xx.xx). The IPv6 format is not supported.
   • Ensure that the IP you are adding is yours, only accessible by you, and that you are not using a Proxy or VPN service at the time.

Editing Whitelisted IPs

• To edit a whitelisted IP, click the three dots, and then Edit IP. A menu on the right will open.
• Alternatively, you can add or edit whitelisted IPs directly in the Proxy setup section.

Naming Whitelisted IPs

• To name your whitelisted IP, click Edit and type in the name you want. Click Save to finalize.
• Leave the entry field blank to remove a name.

Whitelisted IP removal

• To remove a whitelisted IP, click Remove Whitelisted IP and then Confirm.

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If you’re using services such as Amazon Web Services, we highly recommend using the traditional username:password authentication instead.

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