Authentication methods
Dedicated ISP proxy Authentication Methods
We support Dedicated ISP proxy authentication via username and password or IP-based whitelisting.
You can manage proxy users and whitelisted IPs on the Static Residential (ISP) → Dedicated ISP → Authentication section on your dashboard.
- After you purchase a subscription, a proxy username and password will be automatically generated in the Authentication section.
- To authenticate using an IP address, you must manually add it to the whitelist.
Dashboard access
If you cannot log in to the dashboard, please request a password change by going to the Reset Password page.
User:pass authentication
You can manage your proxy users by clicking the Users tab in the Authentication section.
- You can buy additional users by clicking Buy users on the right.
![The Proxy user authentication section.](https://files.readme.io/81d15c6-Smartproxy_-_Authentication_2024-04-12_at_5.39.46_PM.jpg)
The Proxy user authentication section.
To edit a proxy user, click the three dots and then Edit user. A menu on the right will open.
- Alternatively, you can add or edit proxy users directly in the Proxy setup section.
![Authentication section – proxy user management.](https://files.readme.io/f616f72-Smartproxy_-_Authentication_2024-04-12_at_5.44.23_PM.jpg)
Authentication section – proxy user management.
![Proxy setup section – proxy user management.](https://files.readme.io/c7fd5ef-Smartproxy_-_Proxy_Setup_2024-04-15_at_12.05.46_PM.jpg)
Proxy setup section – proxy user management.
To change your proxy user's password, click the Generate password button next to the password.
- To reveal or hide the password, click the eye icon.
- You can copy the username and password by clicking on them.
![Password management.](https://files.readme.io/72e52d0-Smartproxy_-_Authentication_2024-04-12_at_5.54.57_PM.jpg)
Password management.
To delete a proxy user, click Remove user and then Confirm.
![Proxy user deletion.](https://files.readme.io/8781dc6-Smartproxy_-_Authentication_2024-04-12_at_5.59.19_PM.jpg)
Proxy user deletion.
To create a new proxy username and password, click + Add user. A menu on the right will open.
- A vacancy is required for this option to appear. Check the Total users count.
![Proxy user creation.](https://files.readme.io/2518ed9-Smartproxy_-_Authentication_2024-04-12_at_6.01.08_PM.jpg)
Proxy user creation.
Type in the username you want, and click + Add. A password will be automatically generated.
- The username must be 6 to 64 characters long, letters and numbers only, no spaces.
![Adding a proxy user.](https://files.readme.io/5804904-Smartproxy_-_Authentication_2024-04-12_at_6.04.54_PM.jpg)
Adding a proxy user.
407 Error / Proxy Authentication Required
If you cannot authenticate with proxy user credentials, then try generating a new password.
Whitelisted IP authentication
You can manage your whitelisted IPs by clicking the Whitelisted IPs tab in the Authentication section.
- The list will be empty by default.
![The Whitelisted IPs authentication section.](https://files.readme.io/8d0b9a3-Smartproxy_-_Authentication_2024-04-12_at_6.08.33_PM.jpg)
The Whitelisted IPs authentication section.
To add a new IP address to the whitelist, click + Add IP. A menu on the right will open.
- To buy additional Whitelisted IP slots, please get in touch with our 24/7 customer support by clicking the chat widget on the bottom right or by using this link.
![Whitelisting an IP address.](https://files.readme.io/b345a81-Smartproxy_-_Authentication_2024-04-12_at_6.12.28_PM.jpg)
Whitelisting an IP address.
You will see your current IP address, click + Add to whitelist it or Edit to enter a specific one manually.
- You can only add IPs that are in IPv4 format (xx.xx.xx.xx). The IPv6 format is not supported.
- Ensure that the IP you are adding is yours, only accessible by you, and that you are not using a Proxy or VPN service at the time.
![Whitelisting an IP address.](https://files.readme.io/1f41d80-Smartproxy_-_Authentication_2024-04-12_at_6.15.41_PM.jpg)
Whitelisting an IP address.
To edit a whitelisted IP, click the three dots, and then Edit IP. A menu on the right will open.
- Alternatively, you can add or edit whitelisted IPs directly in the Proxy setup section.
![Authentication section – whitelisted IP management.](https://files.readme.io/ddfb138-Smartproxy_-_Authentication_2024-04-12_at_6.28.18_PM.jpg)
Authentication section – whitelisted IP management.
![Proxy section – whitelisted IP management.](https://files.readme.io/3110718-Smartproxy_-_Proxy_Setup_2024-04-12_at_6.29.57_PM.jpg)
Proxy section – whitelisted IP management.
To name your whitelisted IP, click Edit and type in the name you want. Click Save to finalize.
- Leave the entry field blank to remove a name.
![Naming a Whitelisted IP.](https://files.readme.io/71b2f34-Smartproxy_-_Authentication_2024-04-12_at_6.32.47_PM.jpg)
Naming a Whitelisted IP.
To remove a whitelisted IP, click Remove Whitelisted IP and then Confirm.
![Whitelisted IP removal.](https://files.readme.io/c296621-Smartproxy_-_Authentication_2024-04-12_at_6.36.39_PM.jpg)
Whitelisted IP removal.
If you’re using services such as Amazon Web Services, we highly recommend using the traditional
username:password
authentication instead.
Updated about 1 month ago