Authentication methods

User:pass authentication

You can create, edit, and delete proxy users in the ISP Proxies > Dedicated (ISP) page.


When you create an account in the dashboard, the system automatically generates a proxy user sp with a default dashboard login password. 

However, if you change the dashboard password, the proxy user credentials will not change (and vice versa).

If you cannot log in to the dashboard, please click Forgot your password?

If you cannot authenticate with proxy user credentials, then change your password in the Dashboard -> Proxy setup page.

Whitelisted IP

You can manage whitelisted IPs in the ISP Proxies > Dedicated (ISP) page, in the Whitelisted IP tab next to Username:Password.

You can only add IPs that are in IPv4 format (xx.xx.xx.xx). Make sure that the IP you are adding is yours and you are not using a Proxy or VPN service at the time.


When you’re adding an IP address, make sure that it's an IP only you can access. If you’re using services such as Amazon Web Services, we highly recommend using the traditional username:password authentication instead.