Authentication methods
We support proxy authentication via username:password or IP-based whitelisting.
You can manage proxy users and whitelisted IPs on the Residential → Mobile → Authentication section on your dashboard.
- After you purchase a plan or subscription, a proxy username and password will be automatically generated in the Authentication section.
- Whitelisted IPs need to be added manually.
Dashboard access
If you cannot log in to the dashboard, please request a password change by going to the Reset Password page.
User:pass authentication
You can manage your proxy users by clicking the Users tab in the Authentication section.
- You can buy additional users by clicking Buy users on the right.
The Proxy user authentication section.
To edit a proxy user, click the three dots and then Edit user. A menu on the right will open.
- Alternatively, you can add or edit proxy users directly in the Proxy setup section.
Authentication section – proxy user management.
Proxy setup section – proxy user management.
To change your proxy user's password, click the Generate password button next to the password.
- To reveal or hide the password, click the eye icon.
- You can copy the username and password by clicking on them.
Password management.
To add, edit, or remove a traffic limit for a specific proxy user, click Add traffic limit.
- Type in the traffic limit and click the checkmark button to add or edit a limit. Click X to cancel.
- Click on Edit to change the traffic limit or the Bin icon to remove it.
Traffic limit management.
To delete a proxy user, click Remove user and then Confirm.
Proxy user deletion.
To create a new proxy username and password, click + Add user. A menu on the right will open.
- A vacancy is required for this option to appear. Check the Total users count.
Proxy user creation.
Type in the username you want, and click + Add. A password will be automatically generated.
- The username must be 6 to 64 characters long, letters and numbers only, no spaces.
Adding a proxy user.
407 Error / Proxy Authentication Required
If you cannot authenticate with proxy user credentials, then try generating a new password.
Whitelisted IP authentication
You can manage your whitelisted IPs by clicking the Whitelisted IPs tab in the Authentication section.
- The list will be empty by default.
The Whitelisted IPs authentication section.
To add a new IP address to the whitelist, click + Add IP. A menu on the right will open.
- To buy additional Whitelisted IP slots, please contact our 24/7 customer support by clicking the chat widget on the bottom right or by using this link.
Whitelisting an IP address.
You will see your current IP address, click + Add to whitelist it or Edit to enter a specific one manually.
- You can only add IPs that are in IPv4 format (xx.xx.xx.xx). The IPv6 format is not supported.
- Ensure that the IP you are adding is yours, only accessible by you and that you are not using a Proxy or VPN service at the time.
Whitelisting an IP address.
To edit a whitelisted IP, click the three dots, and then Edit IP. A menu on the right will open.
- Alternatively, you can add or edit whitelisted IPs directly in the Proxy setup section.
Authentication section – whitelisted IP management.
Proxy section – whitelisted IP management.
To name your whitelisted IP, click Edit and type in the name you want. Click Save to finalize.
- Leave the entry field blank to remove a name.
Naming a Whitelisted IP.
To remove a whitelisted IP, click Remove Whitelisted IP and then Confirm.
Whitelisted IP removal.
If you’re using services such as Amazon Web Services, we highly recommend using the traditional
username:passwordauthentication instead.
Updated 11 days ago