Authentication methods
Mobile proxy Authentication Methods
We support mobile proxy authentication via username and password or IP-based whitelisting.
You can manage proxy users and whitelisted IPs on the Residential → Mobile → Authentication section on your dashboard.
- After you purchase a plan or subscription, a proxy username and password will be automatically generated in the Authentication section.
- Whitelisted IPs need to be added manually.
Dashboard access
If you cannot log in to the dashboard, please request a password change by going to the Reset Password page.
User:pass authentication
You can manage your proxy users by clicking the Users tab in the Authentication section.
- You can buy additional users by clicking Buy users on the right.
![The Proxy user authentication section.](https://files.readme.io/0703c6e-Smartproxy_-_Authentication_2024-04-11_at_6.18.13_PM.jpg)
The Proxy user authentication section.
To edit a proxy user, click the three dots and then Edit user. A menu on the right will open.
- Alternatively, you can add or edit proxy users directly in the Proxy setup section.
![Authentication section – proxy user management.](https://files.readme.io/d6af335-Smartproxy_-_Authentication_2024-04-11_at_6.36.50_PM.jpg)
Authentication section – proxy user management.
![Proxy setup section – proxy user management.](https://files.readme.io/8216da2-Smartproxy_-_Proxy_Setup_2024-04-11_at_6.45.28_PM.jpg)
Proxy setup section – proxy user management.
To change your proxy user's password, click the Generate password button next to the password.
- To reveal or hide the password, click the eye icon.
- You can copy the username and password by clicking on them.
![Password management.](https://files.readme.io/5256586-Smartproxy_-_Authentication_2024-04-11_at_6.52.58_PM.jpg)
Password management.
To add, edit, or remove a traffic limit for a specific proxy user, click Add traffic limit.
- Type in the traffic limit and click the checkmark button to add or edit a limit. Click X to cancel.
- Click on Edit to change the traffic limit or the Bin icon to remove it.
![Traffic limit management.](https://files.readme.io/98f3a8a-Zight_Recording_2024-04-11_at_06.57.12_PM.gif)
Traffic limit management.
To delete a proxy user, click Remove user and then Confirm.
![Proxy user deletion.](https://files.readme.io/2e8d755-Smartproxy_-_Authentication_2024-04-11_at_6.59.35_PM.jpg)
Proxy user deletion.
To create a new proxy username and password, click + Add user. A menu on the right will open.
- A vacancy is required for this option to appear. Check the Total users count.
![Proxy user creation.](https://files.readme.io/8545f16-Smartproxy_-_Authentication_2024-04-11_at_9.33.57_PM.jpg)
Proxy user creation.
Type in the username you want, and click + Add. A password will be automatically generated.
- The username must be 6 to 64 characters long, letters and numbers only, no spaces.
![Adding a proxy user.](https://files.readme.io/adef227-Smartproxy_-_Authentication_2024-04-11_at_9.38.11_PM.jpg)
Adding a proxy user.
407 Error / Proxy Authentication Required
If you cannot authenticate with proxy user credentials, then try generating a new password.
Whitelisted IP authentication
You can manage your whitelisted IPs by clicking the Whitelisted IPs tab in the Authentication section.
- The list will be empty by default.
![The Whitelisted IPs authentication section.](https://files.readme.io/36e04e4-Smartproxy_-_Authentication_2024-04-11_at_9.43.05_PM.jpg)
The Whitelisted IPs authentication section.
To add a new IP address to the whitelist, click + Add IP. A menu on the right will open.
- To buy additional Whitelisted IP slots, please contact our 24/7 customer support by clicking the chat widget on the bottom right or by using this link.
![Whitelisting an IP address.](https://files.readme.io/57710e0-Smartproxy_-_Authentication_2024-04-11_at_9.50.13_PM.jpg)
Whitelisting an IP address.
You will see your current IP address, click + Add to whitelist it or Edit to enter a specific one manually.
- You can only add IPs that are in IPv4 format (xx.xx.xx.xx). The IPv6 format is not supported.
- Ensure that the IP you are adding is yours, only accessible by you and that you are not using a Proxy or VPN service at the time.
![Whitelisting an IP address.](https://files.readme.io/2885ce4-Smartproxy_-_Authentication_2024-04-11_at_9.52.08_PM.jpg)
Whitelisting an IP address.
To edit a whitelisted IP, click the three dots, and then Edit IP. A menu on the right will open.
- Alternatively, you can add or edit whitelisted IPs directly in the Proxy setup section.
![Authentication section – whitelisted IP management.](https://files.readme.io/7effb78-Smartproxy_-_Authentication_2024-04-11_at_9.55.08_PM.jpg)
Authentication section – whitelisted IP management.
![Proxy section – whitelisted IP management.](https://files.readme.io/e24771c-Smartproxy_-_Proxy_Setup_2024-04-11_at_9.56.57_PM.jpg)
Proxy section – whitelisted IP management.
To name your whitelisted IP, click Edit and type in the name you want. Click Save to finalize.
- Leave the entry field blank to remove a name.
![Naming a Whitelisted IP.](https://files.readme.io/d7560f4-Smartproxy_-_Authentication_2024-04-11_at_10.00.23_PM.jpg)
Naming a Whitelisted IP.
To remove a whitelisted IP, click Remove Whitelisted IP and then Confirm.
![Whitelisted IP removal.](https://files.readme.io/8b9027c-Smartproxy_-_Authentication_2024-04-11_at_10.03.31_PM.jpg)
Whitelisted IP removal.
If you’re using services such as Amazon Web Services, we highly recommend using the traditional
username:password
authentication instead.
Updated about 1 month ago