Authentication method

User:pass authentication

Smartproxy dashboard – create, edit or delete proxy users for mobile proxies — Smartproxy dashboard – create, edit or delete proxy users for ISP proxies

You can create, edit, and delete proxy users in the Residential proxies > Static (ISP) page.

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When you create an account in the dashboard, the system automatically generates a proxy user sp with a default dashboard login password.
However, if you change the dashboard password, the proxy user credentials will not change (and vice versa).
If you cannot log in to the dashboard, please click Forgot your password?
If you cannot authenticate with proxy user credentials, then change your password in the Dashboard -> Proxy setup page.

Whitelisted IP

Smartproxy dashboard – add or delete whitelisted devices for ISP proxies

You can manage whitelisted IPs in the Residential proxies > Static (ISP) page, in the Whitelisted IP tab next to Username:Password. 

You can only add IPs that are in IPv4 format (xx.xx.xx.xx). Make sure that the IP you are adding is yours and you are not using a Proxy or VPN service at the time.

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When you’re adding an IP address, make sure that it's an IP only you can access. If you’re using services such as Amazon Web Services, we highly recommend using the traditional username:password authentication instead.