Authentication methods

We support proxy authentication via username:password or IP-based whitelisting.

You can manage proxy users and whitelisted IPs on the Static Residential (ISP) → ISP Pay/GB → Authentication section on your dashboard.

  • After you purchase a subscription, a proxy username and password will be automatically generated in the Authentication section.
  • Whitelisted IPs need to be added manually.

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Dashboard access

If you cannot log in to the dashboard, please request a password change by going to the Reset Password page.


User:pass authentication

You can manage your proxy users by clicking the Users tab in the Authentication section.

  • You can buy additional users by clicking Buy users on the right.
The Proxy user authentication section.

The Proxy user authentication section.

To edit a proxy user, click the three dots and then Edit user. A menu on the right will open.

  • Alternatively, you can add or edit proxy users directly in the Proxy setup section.
Authentication section – proxy user management.

Authentication section – proxy user management.

Proxy setup section – proxy user management.

Proxy setup section – proxy user management.

To change your proxy user's password, click the Generate password button next to the password.

  • To reveal or hide the password, click the eye icon.
  • You can copy the username and password by clicking on them.
Password management.

Password management.

To add, edit, or remove a traffic limit for a specific proxy user, click Add traffic limit.

  • Type in the traffic limit and click the checkmark button to add or edit a limit. Click X to cancel.
  • Click on Edit to change the traffic limit or the Bin icon to remove it.
Traffic limit management.

Traffic limit management.

To delete a proxy user, click Remove user and then Confirm.

Proxy user deletion.

Proxy user deletion.

To create a new proxy username and password, click + Add user. A menu on the right will open.

  • A vacancy is required for this option to appear. Check the Total users count.
Proxy user creation.

Proxy user creation.

Type in the username you want, and click + Add. A password will be automatically generated.

  • The username must be 6 to 64 characters long, letters and numbers only, no spaces.
Adding a proxy user.

Adding a proxy user.

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407 Error / Proxy Authentication Required

If you cannot authenticate with proxy user credentials, then try generating a new password.


Whitelisted IP authentication

You can manage your whitelisted IPs by clicking the Whitelisted IPs tab in the Authentication section.

  • The list will be empty by default.
The Whitelisted IPs authentication section.

The Whitelisted IPs authentication section.

To add a new IP address to the whitelist, click + Add IP. A menu on the right will open.

  • To buy additional Whitelisted IP slots, please contact our 24/7 customer support by clicking the chat widget on the bottom right or by using this link.
Whitelisting an IP address.

Whitelisting an IP address.

You will see your current IP address, click + Add to whitelist it or Edit to enter a specific one manually.

  • You can only add IPs that are in IPv4 format (xx.xx.xx.xx). The IPv6 format is not supported.
  • Ensure that the IP you are adding is yours, only accessible by you and that you are not using a Proxy or VPN service at the time.
Whitelisting an IP address.

Whitelisting an IP address.

To edit a whitelisted IP, click the three dots, and then Edit IP. A menu on the right will open.

  • Alternatively, you can add or edit whitelisted IPs directly in the Proxy setup section.
Authentication section – whitelisted IP management.

Authentication section – whitelisted IP management.

Proxy section – whitelisted IP management.

Proxy section – whitelisted IP management.

To name your whitelisted IP, click Edit and type in the name you want. Click Save to finalize.

  • Leave the entry field blank to remove a name.
Naming a Whitelisted IP.

Naming a Whitelisted IP.

To remove a whitelisted IP, click Remove Whitelisted IP and then Confirm

Whitelisted IP removal.

Whitelisted IP removal.

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If you’re using services such as Amazon Web Services, we highly recommend using the traditional username:password authentication instead.