Smartproxy Help Center

Welcome to the Smartproxy developer hub. You'll find comprehensive guides and documentation to help you start working with proxies as quickly as possible, as well as support if you get stuck. Let's jump right in!

Documentation

Smartproxy Firefox Extension

The Smartproxy Firefox extension only works with Residential proxies

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For a quick and easy setup on the Firefox browser, download Smartproxy Firefox Extension here

Connecting

Once you've added the extension, follow these simple steps to start connecting via proxy:

  1. Select proxy location
  2. Select session type: Sticky vs Rotating port.
  3. Select an authentication method:
  1. Click on the slider to turn proxies on

Smartproxy Firefox Extension setup example

Once connected, the extension will display your chosen location and session type.

Smartproxy Firefox Extension is connected

Features

Clear cookies and cache
With the help of this feature, you can clear your browser's cache and cookies with a click of a button. In order to clear them:

  1. Open the Smartproxy extension
  2. Click on the Settings button in the upper right corner
  3. Click on Clear cookies and cache and voilà!

Feature - Clear cookies and cache

Dark mode
The Smartproxy browser extensions also offer a dark mode for all of you night owls. To enable it:

  1. Open the Smartproxy extension
  2. Click on the Settings button in the upper right corner
  3. Choose the Dark side

Feature - Dark mode

Errors

Have you encountered an error on the way that you don’t know how to solve? Possible errors and their meaning:

  • Please select a country.
    Before connecting via proxies, you need to select a location first. Choose random to access all countries.

Error - Please select a country

  • Unable to connect with the provided credentials.
    The proxy username and/or password is incorrect. Please log in to your dashboard account and go to the proxy user section. Don’t worry - you can adjust the credentials there.

Error - Unable to connect with the provided credentials.

  • Too many unsuccessful login attempts. Please try again later.
    You will see this error if you've entered your credentials incorrectly 5 times in a row. It's there to prevent abuse and ensure that our services are functioning as intended. The block will clear after 1 hour.

Error - Too many unsuccessful login attempts. Please try again later.

  • Oops! Something went wrong. Please try again later.
    If you receive this error, try turning the proxy on again first. If the error message is still there, make sure the following are correct:
  • Your subscription is active
  • There is no traffic limit set for your Proxy User. You can check that in Dashboard -> Proxy user (Allocated traffic column)
  • If you are using Whitelisted IP authentication, check if the current IP of your device is whitelisted. You can check that in Dashboard -> Whitelist

If everything looks fine and you still get this error, let us know via chat!

Error - Oops! Something went wrong. Please try again later.

Updated 2 months ago

Smartproxy Firefox Extension


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