Smartproxy Help Center

Welcome to the Smartproxy developer hub. You'll find comprehensive guides and documentation to help you start working with proxies as quickly as possible, as well as support if you get stuck. Let's jump right in!

Documentation

Smartproxy Chrome Extension

The Smartproxy Chrome extension only works with Residential proxies

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For a quick and easy setup on the Chrome browser download Smartproxy Chrome Extension here

Connecting

Once you've added the extension, follow these simple steps to start connecting via proxy:

  1. Select proxy location
  2. Select session type: Sticky vs Rotating port.
  3. Select authentication method:
  1. Click on the slider to turn proxies on
Smartproxy Chrome Extension setup exampleSmartproxy Chrome Extension setup example

Smartproxy Chrome Extension setup example

Once connected, the extension will display your chosen location and session type.

Smartproxy Chrome Extension connectedSmartproxy Chrome Extension connected

Smartproxy Chrome Extension connected

Features

Clear cookies and cache
With the help of this feature, you can clear your browser's cache and cookies with a click of a button. To clear them:

  1. Open the Smartproxy extension
  2. Click on the settings button in the upper right corner
  3. Click on Clear cookies and cache and voilà!
Feature - Clear cookies and cacheFeature - Clear cookies and cache

Feature - Clear cookies and cache

Dark mode
The Smartproxy browser Extensions also offer a dark mode for all of you night owls. To enable it:

  1. Open the Smartproxy extension
  2. Click on the settings button in the upper right corner
  3. Choose the Dark side
Feature - Dark modeFeature - Dark mode

Feature - Dark mode

Errors

Possible errors and their meaning:

  • Please select a country.
    Before connecting via proxies, you need to select a location first. Choose random to access all countries.
Error - Please select a country.Error - Please select a country.

Error - Please select a country.

  • Unable to connect with the provided credentials.
    Proxy username and/or password is incorrect. Please login to your dashboard account and go to the proxy user section. You can adjust the credentials there.
Error - Unable to connect with the provided credentials.Error - Unable to connect with the provided credentials.

Error - Unable to connect with the provided credentials.

  • Too many unsuccessful login attempts. Please try again later.
    You will see this error if you've entered your credentials incorrectly 5 times in a row. It's there to prevent abuse and ensure that our services are functioning as intended. The block will clear after 1 hour.
Error - Too many unsuccessful login attempts. Please try again later.Error - Too many unsuccessful login attempts. Please try again later.

Error - Too many unsuccessful login attempts. Please try again later.

  • Unsuccessful request. Try changing the location or the session type and connect again.
    If you receive this error, try turning the proxy on using a different location/session type. If the error message is still there, make sure the following are correct:
  • Your residential subscription is active
  • There is no traffic limit set for your Proxy User. You can check that in Dashboard -> Proxy user (Allocated traffic column)
  • If you are using Whitelisted IP authentication, check if the current IP of your device is whitelisted. You can check that in Dashboard -> Whitelist

If everything looks fine and you still get this error, let us know via chat!

Error - Unsuccessful request. Try changing the location or the session type and connect again.Error - Unsuccessful request. Try changing the location or the session type and connect again.

Error - Unsuccessful request. Try changing the location or the session type and connect again.

Note: sometimes the extension is lagging when using it on a secondary screen. If that happens - simply use the extension on your primary screen.

Updated 10 months ago

Smartproxy Chrome Extension


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