Can I get a refund?Last Updated: January 31, 2019
Can I get a refund?
Smartproxy plans (except micro package) has full 3 days money back guarantee option in case the service does not fit your needs.
You are entitled to a refund only once and only if you have not used more than 5GB of traffic. Once this threshold has been passed, we do not issue refunds.
-The refund policy is only valid for the first order. NOTE: After you upgrade/downgrade your plan, 3-day money back option will not be valid anymore.
-If you have already been refunded, the first time refund policy does not apply to you anymore.
-Refund can be proceeded if you have purchased a plan by PayPal and Credit cards.
Note: All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net