Can I get a refund?Last Updated: March 12, 2019
If you are not entirely satisfied with your purchase, you may receive a refund only if you meet our conditions. These conditions are:
- You have purchased our product;
- You have requested a refund in the first 3 (three) days of your purchase;
- You have not used more than 5 (five) GB of traffic during the first 3 (three) days of your purchase;
Also, please bear in mind that even if you meet the conditions established above, you will be refunded only once and only for your first order. That means that if during the 3 day refund period you have upgraded/downgraded your plan, you will be refunded only for the initial amount that you had paid.
Please note, that as each of our plans creates a monthly subscription, you are 100% responsible to cancel the monthly subscriptionbefore the next billing cycle happens.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment if possible) it should not take more than 5 business days.
All orders are conducted by our online reseller Paddle.com which is a Merchant of Record for these orders. To contact Paddle’s support team reach out via Paddle.net